Refunds & returns.

When will my order be dispatched?

All orders are packed with extra care and dispatched within 2 working days of order placement.

What is your return policy?

Due to the personal and natural nature of our products, all sales are final and items are non-returnable.

What should I do if my product arrives damaged or an item is missing?

If your product is damaged during transit, we will resend the exact items at no extra charge. To claim a replacement for damaged or missing items, you must provide an unboxing video.

What are the rules for the unboxing video?

To protect against fraudulent claims, we strictly require a proper unboxing video to process refunds or replacements:

• The video must start before you cut or open the outer packaging tape.
• The video must be continuous, with no pauses or edits.
• You must clearly show all the items inside the box once it is opened.